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Tag: Dick Larson

CPS QuikLine

Line Management, Jockeying and Happier Customers

Is there a way to improve the retail customer experience even when there are lines? Serpentine lines eliminate jockeying and promote social fairness.

Line Management and Social Fairness

Lines are a very big topic these days.  There are articles every holiday of record numbers of travelers and long lines anticipated through TSA checkpoints at airports. Meanwhile, someone is waiting every day at the DMV or a sports event.